A dining room with a stylish chandelier, a round table set for a meal, and a woman seated in a red top, enjoying the bright and airy atmosphere.

A serene bedroom with soft blue walls, a large bed with white linens and accent pillows, and natural light streaming through the windows.

A cozy living space with a woman relaxing on a dark sofa, reading a book under warm ambient lighting, creating a comfortable and inviting scene.

A modern roof deck wet bar featuring a geometric backsplash, natural wood cabinetry, and large windows providing a bright and open feel.

Feel confident and secure in your new home. Protecting your investment is our priority.

Every Onyx+East home is backed by a comprehensive warranty for lasting peace of mind. From initial craftsmanship to long-term structural integrity, learn how your newly constructed home is protected with industry-leading coverage and dedicated service support.

What's Covered by Warranty

Your warranty program is tailored to your region. Learn about the layered protection plan included with your Onyx+East home.

A modern outdoor patio with a sleek black accent wall, a round dining table, and comfortable seating, surrounded by greenery and natural light.

1 Year

Materials, Workmanship, Appliances

Your home’s finishes and components are covered against defects as you settle into your space.

Appliances are covered directly through the manufacturer to ensure specialized service support.

All homes

A contemporary kitchen with dark lower cabinets, light upper cabinets, a large island, and stylish decor, highlighting a clean and functional design.

2 Years

Mechanical Systems Coverage

Your HVAC, plumbing, and electrical systems are protected for two years from your original closing date, ensuring all systems are operating smoothly.

Indiana & Ohio only

A charming front porch with white siding, a welcoming entry door, and colorful landscaping, emphasizing curb appeal and warmth.

4 Year

Enhanced Roof Protection

For our Indiana homeowners, we provide an enhanced 4-year roof leak warranty. While damage from external factors like severe weather are covered under your homeowners policy, this specialized coverage protects against leaks to keep you water-tight.

Indiana only

A stylish living room featuring large windows, a dark accent wall, neutral furniture, and a round coffee table, creating a modern and inviting space.

10 Years

Structural Warranty

Enjoy 10 years of confidence with coverage on key structural elements like beams, trusses, load-bearing walls, and foundation. Administered by our industry-leading partners at PWSC, this coverage is transferable to new owners, keep your home in good hands for the long haul.

All homes

Meet Adam

Adam leads the warranty team for our Indiana communities.

Since 2004, Adam's been leading construction operations and customer support for home builders across Indiana. He's a graduate of Indiana University's Kelley School of Business. Adam's been with Onyx+East in 2018. He knows our homes inside-out, bringing you deep knowledge of our quality standards.

You'll love the confidence of having a legacy Onyx+East expert protecting your property for the long haul.

playful teenager bedroom with swordfish on the wall plaid bedding

Meet Ben

Ben leads our warranty team across the Sunshine State.

With over 10 years of director-level construction leadership across Florida, Ben has worked for both major national home builders and boutique custom construction teams. He has a deep understanding of the unique climate needs of Florida homes.

You’ll enjoy the comfort of having a career expert provide the professional oversight and technical guidance you deserve.

Meet Ty

Ty leads the warranty support team for our Ohio communities.

With a degree in civil engineering technology, Ty has spent over a decade leading residential construction for major national projects and LEED-certified custom builds. You’ll appreciate his sharp eye for long-term durability.

Ty ensures your home meets our rigorous performance benchmarks with expert, hands-on knowledge.

Emergency Repairs & Priority Response

You get immediate assistance when it’s needed most. If a problem in your home creates an immediate health or safety risk, you have direct access to our emergency trade partners for expedited response.

HVAC

Smart HVAC

317-930-0970

Plumbing

R.T. Moore

317-291-1052

Electrical

Pritt Electric

317-862-9754

Submit Warranty Request

HVAC

Strada

877-906-1113

Plumbing

Alpine Plumbing

813-926-1700

Electrical

Edmonson Electric

813-910-3403

Submit Warranty Request

HVAC

A-1 Mechanical

937-865-2325

Plumbing

Next Level Plumbing

513-373-1092

Electrical

Romanoff Electrical

513-426-7821

Submit Warranty Request

Scheduling that Respects Your Personal Time

To keep your personal time uninterrupted, routine service is conveniently scheduled Monday through Friday, 8 AM – 4 PM.

For issues defined by the warranty as emergency situations that impact the habitability of your home, our specialized trade partners provide priority support after hours and all weekend long.

Transparency to Support Your Peace of Mind

We conduct inspections and repairs while you are home. This allows us to walk through your service list together, ensuring every detail is addressed to your satisfaction.

Your Home's Security is Our Top Priority

We maintain a keyless entry policy, ensuring you are present to provide access to service personnel. This ensures keys to your property stay where they belong: in your hands.

Your Fur Babies Stay Safe

We love your furry family members. Our pet-safe policy ensures activity only occurs when animals are secure and comfortable in a restricted area, protecting them from tools and work zones.

Taking Meticulous Care of Your Personal Belongings

We'll give you time to move personal items from the immediate work area.

If a repair requires access to an unanticipated area, we will gladly pause or reschedule. We’d rather return another day than risk harm to your personal items.

Homeowner Care Guide

To help you preserve your home's quality and long-term value, every homeowner receives the Onyx+East Homeowner Care Guide.

This curated resource provides a masterclass in home maintenance. We’ve distilled decades of construction expertise into a single guide, making the stewardship of a quality home feel effortless and precise.

Warranty Request

Let’s keep your home worry-free. Complete this form to submit your warranty request.

Someone from your regional warranty team will follow up to review and coordinate repairs. We may schedule an expert to visit your home and inspect, which helps us ensure you receive the appropriate repair support.

Please provide a detailed description of the issue. Be specific, telling us exactly what’s going wrong and where.

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Become an Onyx+East Owner

Explore warranty-backed newly constructed homes from Onyx+East. You'll be investing in turn-key safety, with quality that makes Onyx+East communities a destination for buyers across the country.

A modern townhome community featuring colorful facades, wide green spaces, and a pedestrian walkway, showcasing a vibrant and family-friendly neighborhood

Indiana

Ohio

A charming two-story home with white siding, a picket fence, and landscaped surroundings, emphasizing a welcoming and traditional suburban appeal.

Florida

10-Year New Home Warranty

What's Covered by Warranty

Your Dedicated Warranty Team

Emergency Repairs & Priority Response

Indiana

Florida

Ohio-Cincinnati

What to Expect During a Service Appointment

Become an Onyx+East Owner