Sales Counselor

Company Summary 

We are a company full of passionate people who push boundaries and share a deep appreciation for the power of inspired living. We are driven to inspire, to create better lives for our customers, our communities and our employees. We build places—homes and communities—where people can live their lives to the fullest. We believe homes can change lives. We believe it then we build it. 

Job Summary 

The Sales Counselor is responsible for driving the sales performance and sales process while maintaining the brand and values of Onyx+East and delivering an exceptional customer experience. This position involves cultivating new prospects, managing Realtor relationships, and leading clients through their home-buying journey from first contact to closing. The Sales Counselor must have excellent communication skills, the ability to listen and ask questions, provide solutions, implement timely follow up, close the sale, and guide the customer through design, construction and closing process. The Sales Counselor must be willing to work weekends and maintain flexibility to accommodate client meetings and phone calls, as necessary. The ideal candidate will be energetic, a self-starter and detail oriented with successful experience in new home and/or real estate sales. 

Key Job Duties and Responsibilities

  • Engage and create rapport with prospective clients and assist them through the home buying process. 

  • Demonstrate persuasiveness and the ability to discover and overcome customer objections. Must be able to close the sale.
  • Set clear expectations about the next steps in the building process and effectively communicate what can or cannot be done in the home while maintaining buyer satisfaction and engagement.
  • Possess an understanding of floor plans and site plans along with the ability to communicate what is planned for the home or community.
  • Understand basic concepts of real estate contracts and ability to walk through clients through contracts as part of the sales process.
  • Build and grow Realtor relationships through 1 on 1 meetings, office presentations, open houses, and other events.
  • Provide on-going feedback of buyer and traffic preferences to architecture, design, and marketing departments.
  • Record all client information and follow-up in Lasso (CRM) and Newstar as necessary.
  • Execute timely follow up following O+E established follow up timing and communication procedures.
  • Ensure that models, the design center, the Ohio office, and meeting locations are clean and show-ready daily and communicate any issues with the models, spec homes, and communities to management.
  • Detail orientation to guide customers through the design center selection process and entering selections in Onyx+East purchasing platform and/or otherwise communicating those selections effectively to ensure accuracy of information for purchasing and construction.
  • Manage purchase agreements, weekly sales reports, and other documents as needed.
  • Possess a positive attitude and strong work ethic while also having the ability to receive coaching and continually improve performance.
  • Manage the closing process and communicate with the client, broker, title company, lenders as needed.
  • Achieve budgeted sales targets.
  • Ability to work weekends and evenings as needed.

Experience and Skill Requirements 

  • A minimum of four successful years of sales experience.
  • Knowledge of Fair Housing Laws
  • Knowledge of residential construction, new home sales, and mortgages
  • Strong people and communication skills
  • The ability to work independently
  • Impeccable Integrity
  • Computer proficiency and attention to detail

Reports to: Director of Sales

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